How can we help you?

To change your password, log into your account. Go to “My addressbook” and click on “edit”. Once you have changed your billing and/or delivery address, click on “Save”. You can also add more delivery addresses

As a Member of MyHunkemöller you will get a number of advantages:

- Collect Passion Points with every purchase, £1 = 10 Passion Points

- 500 Passion Points = £5 shop credit

- See your order history

- Exclusive offers & rewards - Access to Memberdays and other pre sale events

- Personal suggestions and advice via email

To change your email address, log into your account. Go to “My profile” and under the heading Personal Details click on “edit”. Once you have entered or edited your email address, click on “Save”.

To change your password, log into your account. Go to “My profile” and under the heading 'personal details' click on “edit”. Once you’ve entered your old password and your new password, click on “Change password” to confirm.

If you want to delete, update, transfer or have access to your personal data, please use our contact form on the website:

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:

1. Go to ‘contact’ and fill in the mandatory fields as well as your Membercardnumber

2. Choose subject ‘Data Privacy’

3. Send the form

We will get in contact with you within 30 days after your request. It is possible that we will ask you for further information.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

*Pay attention: when you have deleted your account, you cannot log in to your account anymore to see your personal data.

If you have a physical Membercard, you can find the number on the back of the card below the barcode. If you only have a digital Membercard, you can find your Membercard number online when you log on to “My Hunkemöller” or via the app when you go to your profile. Furthermore, you can also find your Membercard number in the footer of the Hunkemöller newsletter.

• 'with 500 Passion Points saved you receive £5 shopping credit. Passion Points are valid for 1 rolling year, the discount credit is valid for 3 months (from the moment of purchase). Discount credit can be used both online and in store. You are able to use max. £20 shop credit per order.
• Passion Points can be swapped for reward vouchers that grant discounts on certain products for a limited period of time (for more information on Reward Vouchers see “how can I redeem a reward voucher?”).

If you have trouble logging in, first check if you entered the correct email address. If you receive the message “Log in failed”, you may not have any account yet.

If you have forgotten your password, click on “Password forgotten?'' to receive your new password by email. Please note that receiving our promotional emails doesn’t necessarily means that you are a Member and have an account.

Please contact our customer service. Please note: this is only possible if the card is registered on your name.

When you do a purchase in store, your Passion Points balance will be updated within 24 hours after your purchase.

When you do a purchase online, your Passion Points balance will be updated after dispatch of your order, this can take a couple of days. You will receive an email about this. It may take one or two days before your Passion Points are credited to your Membercard. If they are still not credited after a few days, please send an email within 30 days after your purchase to our Customer Service customerservice_uk@hunkemoller.com. Please make sure you mention your Membercard number, the order value and the number of your order/receipt – if purchased in store a copy of your receipt in the email.

If you have earned Passion Points in another way such as via Facebook, please include this in your email as well with a brief summary of the promotion and screenshots if available.

Within your profile page of the app, you can find ‘My Rewards’. When you have less than 500 Passion Points you can swap your Passion Points for a voucher and receive an online code or barcode, to use online or in store. You only have the option to redeem the voucher(s) that require less Passion Points than your current Passion Point balance. Your Passion Points balance will be updated after you have redeemed the reward. In case of returns of the item(s), the Passion Points will not be refunded back to your account. It is not possible to exchange vouchers for money.

How to redeem a voucher:

1. If you want to use a voucher with your purchase, you have to swap your Passion Points to redeem the voucher. Click on the voucher that you want to use. The details and the redeem buttons are now visible.

2. PLEASE NOTE: this voucher is only valid for 15 minutes after clicking on “redeem"

Enter your email address in the bar at the bottom of the home page of the website and click on “subscribe to our newsletter”. You will receive a confirmation email. Click on the link in this email to confirm your subscription.

It is also possible to subscribe to the newsletter using your account. Log into “My Hunkemöller”, click on 'My Profile' and click on 'edit' and check the box saying 'Via e-mail I want to stay in touch with the latest news of Hunkemöller'. Than click on 'Save'.

It is possible to merge the Membercards onto one account which means you’ll only use one Membercard. Please contact our customer service to arrange this for you.

If you no longer want to receive our newsletter, click on the link at the bottom of the newsletter. You can also specify that you don’t want to receive the newsletter on your Hunkemöller account page.

Your Membercard is valid for an unlimited period of time.

You will receive Passion Points with every purchase you make. The Passion Points remain valid for one year. Once you reach 500 Passion Points, you will receive a £5 shop credit. This credit remains valid for three months. Your Passion Points and shop credit will automatically be credited onto your “account”. Please check your current Passion Points balance and shop credit including expiry date(s) in your “My Hunkemöller” account online or via the app. You are able to use max. £20 shop credit per order.

If you are signed up as a Member from My Hunkemöller, you receive Passion Points for every purchase. For every £1.00 you spend, you get 10 Passion Points. You can also earn Passion Points in other ways. The Passion Points remain valid for one year. Once you reach 500 Passion Points, these will be converted into a £5 discount on your account. This shop credit remains valid for three months after this date. Your Passion Points and shop credit will automatically be credited onto your account. You are able to use max. £20 shop credit per order.

The Wheel of Passion is a game in the Hunkemöller app. This functionality in the app is not available at all times and will be switched on and off within certain campaigns. You can access the Wheel of Passion by opening the app and going via the bottom navigation bar to “more” and then tapping “Wheel of Passion”. You can participate by spinning the wheel, hereafter a prize message or no prize message will show automatically. You can play the Wheel of Passion only during the campaign period with a maximum of 1 time per 24 hours.

Did you win a different prize than Passion Points? Have a look at your inbox in the app for more information. Are the Passion Points that you won not added within 24 hours, please contact for the customer service including your Membercardnumeber and your e-mail address.

Unfortunately once an order has been placed on Hunkemoller.uk, it is final and cannot be canceled.

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Unfortunately this is not possible, we only deliver to a home/business address.

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.

You can find all Hunkemöller stores in our storelocator. Just enter your zip code and city and all stores near you will be displayed.

We have the following delivery options * you can choose from:
- Pick up in a Hunkemöller store of your choice
- Pick up at a UPS Access Point
- Home delivery (with DHL)

Pick up at the store and / or UPS Access Point:
Don't forget to take your order number to the store and / or UPS point when you pick up your package. Your package will be stored for a maximum of 14 days in the store or at the UPS collection point. After this, your order will be canceled and you will automatically be refunded your money within 10 days.
If you want to track your package, you can do this via the UPS website.
Home delivery with DHL:
If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation you receive by e-mail, if your package has left our stock center or on "My Hunkemöller".

* Note: No delivery to a postal address or via a PO box number.

Yes, with the Click & Collect option you can pay for your order online and pick it up in the shop for free:
- Add your favourite articles to your shopping cart. Choose the option "Pick up free of charge at a store". In this case you don't have to pay any shipping costs.
 - Check the details on your invoice.
 - In the next step you can choose your (nearest) store by entering your postcode or city.
 - After you have completed the payment process, your order will be taken. You will receive a confirmation email and an update by email if your order has been shipped.
 - After 2-3 working days you will receive an email that your order has been delivered and is ready for pickup. Do not forget to bring your order number with you to the store. 
- Your package will be kept in the store for 30 days. After this period your order will be deleted and your money will be automatically transferred back to your account within 10 days. 

If someone else comes to pick up your order, make sure that this person has an authorization that contains the following:
 - Your order number
 - Your full name 
- The full name of the person picking up the order (this person must be able to identify themselves by means of an identity card)

Orders are delivered within 3-5 working days.

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

Tip: download the Hunkemöller app for an overview of your online orders.

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

There are no shipping costs. Shipping in the UK is free.

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

How annoying that the Hunkemöller Gift card does not work. It may be that there is not enough balance on it. You can check the balance in the webshop checkout. Is the lingerie card unknown or do you get another error message? Then do not hesitate to contact us. Keep theHunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card.

To view your balance on your Hunkemöller Gift card, go through the steps of the checkout to place an order. Choose ‘’Hunkemöller Gift card’’ in the overview with payment methods and click ‘’continue.’’ In the next step you will see ""check card balance"" at the bottom of the screen. If you click on this you can view the balance of your Hunkemöller Gift card. Keep the Hunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card. 

A Hunkemöller gift card is a gift voucher of which you can determine the value yourself. Perfect to surprise a friend with. You can use the Hunkemöller gift card in our stores and online. Keep the Hunkemöller gift card safe, even after use! Refunds of your purchase with the Hunkemöller gift card will be refunded to the same card.

You can redeem Hunkemöller Membercard credits in all of our stores.

Here you can find our actual promotions .

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.uk. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

A Hunkemöller Lingerie card cannot be exchanged for cash. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Shopping on Hunkemoller.uk is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read  more about security and privacy.

How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and Maestro.

2.Paypal.

3.Sofort banking.

For all payment methods: if you return something, the amount will be credited within 2 days.

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

1. Adhesive bras

2. All products in the Beauty line

3. Pantyhose and stockings

4. Lingerie cards and Membercards

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

Due to the current situation it might take longer than normal to process your return.

When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

Hunkemöller International B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

The following conditions apply to returning items to Hunkemoller.com:

1. You must return items within 45 days. This period begins on the day after your order is delivered.

2. The products must be unused and undamaged.

3. You must include the return form.

It's not yet possible to exchange items via Hunkemoller.uk. If you want a different size or colour, return the items and place a new order.

When you have done an Order in Store (online order – paid in store) you can receive in the following cases an email with a refund link in it from us:

- You have returned your order by sending it to our warehouse;
- When your order is cancelled because you did not pick it up in store within 14 days;
- When your order is cancelled because you did not pick it up at the access point within 14 days;
- An item of your total order has been cancelled.

We ask for your IBAN so that we can refund you. The link is safe, valid for 14 days and your IBAN details are protected. When you have filled in your IBAN details we will refund you within the next 10 working days.

If you did not do a purchase at Hunkemöller, please don’t fill out your details and delete the mail.

During this period, where we temporarily closed our stores, we realize that you are not able to return your purchase as you normally can. We therefore have extended our return policy to 45 days, starting from March 1st. If you have bought your items in store after 1st of March, the new ruling of 45 days applies.

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

Always wash new items before wearing. Red and dark items should be washed separately.

Go to our washing instructions page for more information.

Hunkemöller UK Ltd Tower Bridge House St. Katharine’s Way London Number: 07714378