How can we help you?

You can monitor the status of your package using the Track&Trace code you receive via email when your order leaves our warehouse. You will also receive a confirmation email once your order has been delivered.

Once you have received your code, track your order here.

Unfortunately it can happen that an order can experience delays. Best thing to do is to contact our Customer Service department who can assist you.

If you have not received all the items you ordered or have received items that you did not order, please contact our Customer Service department.

Within 30 days upon receiving your purchase, you can return through Royal Mail with a return fee of £1,95, which will be automatically deducted from your refund.

To return your order, go to our Return Portal and login with your ordernumber and email address and follow the steps in the portal.

You will receive a confirmation email with a return label that you can use to return through Royal Mail's Service Point.

Once we have received your return, you will be notified by email. We will process your return within 14 days and you will receive the refund within 2 to 5 days on the original payment method.

Pack your return in the order's original shipping packaging, or in equivalent packaging. Remove any old labels from your package.

Please do not combine multiple orders in one package: if you want to return multiple orders, you need to register and pack the returns separately.

There are a number of conditions for returning items to Hunkemöller:

1. You must return items within 30 days. This period begins on the day you have received your order.

2. Items must be unused and undamaged, and with all original hangtags/labels attached

3. Hunkemoller reserve the right to refuse your refund if the items are not returned to us in their original condition

When we receive your package, you will receive a return confirmation by email. This can take up to 14 days. Once you have received this email, you will be refunded within 2 to 5 days. You will be reimbursed using the same means of payment as you used for the original transaction. You will only be refunded once we have received the item(s).

If you return the entire order, you will receive the full purchase price including delivery costs (minus the return costs of £1.95). If you return part of the order, you will only be refunded for that part (minus the return costs of £1.95). 

If you have used Passion Points and/or Shopcredit: per item returned, a proportional amount will be loaded back to your (digital) Member card. 

If you paid by Hunkemöller Lingeriecard: refunds of your purchase with Gift Card will be refunded to the Gift Card used. If you paid (partially) with a voucher other than Shopcredit, you will only be able to reuse that voucher if you returned your entire order.

After registering your return via our Return Portal you can drop it off via an Royal Mail Service Point. The return costs of £1.95 are per order and will be deducted from your refund.

At Hunkemöller, our customers are everything. My Hunkemöller is a points-based loyalty programme by Hunkemöller which in-store, online and app customers can join and become Members. My Hunkemöller is designed to value these Members in a personal and inspiring way and giving them an incredible experience. We reward our Members with discounts, gifts and exclusive services. The more you shop and engage with us, the more points you earn, the higher the level you reach. Each level has new and increasingly more exclusive benefits for you! These include limited edition products, invites to events, discount vouchers, a gift on your birthday, an invitation to the Members pre-sale and many more. Take a look at all the programme's benefits at : https://www.hunkemoller.nl/passionpoints-benefits We use the information we receive from our Members to better meet the needs of our customers. 

Members save Passion Points, which add up to a points balance. The programme has 4 levels. Your number of points determines your level within the programme. Each level has a start and end balance. The points balance determines which vouchers you will receive. Members receive Shop credit to the value of €5 and a variety of discount and gift vouchers. If you don't make any purchases within 12 months, you will go down a level and you points balance will be reduced to the number of Passion Points for the end of that level.

• To create an account, you click on the bar in the top at 'log in' to go to the registrationpage.
• Do you not yet have an account? Under the header 'I am new' please fill in all the requested fields and accept the conditions.
• You can also register and become a Member via the Hunkemoller app.

Yes, you can use your Membercard in other countries and by logging on to your Member account on the websites and apps. You can earn Passion Points and use shop credit and vouchers in shops in other countries and on the associated websites and apps of these countries. Check our store finder to see which countries Hunkemöller operates in. The advantages per level are the same.

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.co.uk. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

All our prices are including VAT & import fees, excluding shipping costs.

More information you can find in my Hunkemoller.

Do you have any questions? You can always reach out to our Customer Service Team via chat, phone or using our contact form! You can find our contact information here.

During periods with high volumes of requests, it might take us a bit longer than usual to process your request: we will reply to you as soon as possible!

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.