How can we help you?

My Hunkemoller

How can I create an account for MyHunkemöller?

To create an account, you click on the bar in the top at 'log in' to go to the registrationpage.

Do you not yet have an account? Under the header 'I am new' please fill in all the requested fields and accept the conditions.

Do you already have a Membercard in the store? Select 'I already have a Membercard and want to register this'. Once you tick the box, you can will in the number of your Membercard (which you can find on the back of your Membercard). Accept the conditions and click on 'Register' to make your account.

You can also register and become a Member via the Hunkemoller app.

Pay attention: you will receive an e-mail to confirm your registration. When you click on the link in the e-mail, you are officially an Member of MyHunkemöller. When you complete your registration and fill in all the fiels, you receive 100 extra Passion Points! For more information, see the question 'How do I save for Passion Points?''

How can I log in to MyHunkemöller account to see al my personal details?

To view your account details, click on “Log in” at the top of the page. Under the header 'I am a Member', please fill in your e-mail address and your password and click on 'log in'. You will than go to your personal page where you can find your contact details, Shoppingcredit, Passion Points, order history and many more things. With these details you can also log in on the app.

What does 'log in with my Facebook account' mean?

This means that your Facebook account is linked to your Hunkemöller account and that you can log into Hunkemoller.co.uk more easily using your Facebook name and password.

This option is easy to use: click on the Facebook button when you are logged in on your account or on the checkout pages and follow the steps to connect your account. Or click on 'log in' and click on the facebook button under 'Register with Facebook'

*Note: this functionality is not (yet) available in the app.

How do I change my address?

To change your password, log into your account. Go to “My addressbook” and click on “edit”. Once you have changed your billing and/or delivery address, click on “Save”. You can also add more delivery addresses

What are the advantages of MyHunkemöller?

As a Member of MyHunkemöller you will get a number of advantages:

- Collect Passion Points with every purchase, £1 = 10 Passion Points

- 500 Passion Points = £5 shop credit

- See your order history

- Exclusive offers & rewards - Access to Memberdays and other pre sale events

- Personal suggestions and advice via email

How do I change my e-mailaddress?

To change your email address, log into your account. Go to “My profile” and under the heading Personal Details click on “edit”. Once you have entered or edited your email address, click on “Save”.

How do I change my password?

To change your password, log into your account. Go to “My profile” and under the heading 'personal details' click on “edit”. Once you’ve entered your old password and your new password, click on “Change password” to confirm.

How can I connect my Membercard with my Facebook account?

If you connect your Membercard with Facebook, you can collect Passion Points by liking/commenting on our Facebook page. This means that your Facebook account will be linked to your Membercard account. You can do this by following these steps:
- Go to hunkemoller.com/connect;
- Click on connect with Facebook;
- Then follow the steps as shown on the screen, such as specifying the Membercard number;
- The card is now connected with Facebook

You can save up to a maximum of 100 Passion Points via Facebook per calendar month, so this means 10 likes or comments. The Passion Points will be transferred to your card automatically. You can also login online by using your Facebook login. When you go to the My Hunkemöller environment, you can click on: logon with Facebook on the right.

How can I delete my account?

If you want to delete, update, transfer or have access to your personal data, please use our contact form on the website:

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:

1. Go to ‘contact’ and fill in the mandatory fields as well as your Membercardnumber

2. Choose subject ‘Data Privacy’

3. Send the form

We will get in contact with you within 30 days after your request. It is possible that we will ask you for further information.

Hunkemöller International B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

*Pay attention: when you have deleted your account, you cannot log in to your account anymore to see your personal data.

Where can I find my Membercard number?

If you have a physical Membercard, you can find the number on the back of the card below the barcode. If you only have a digital Membercard, you can find your Membercard number online when you log on to “My Hunkemöller” or via the app when you go to your profile. Furthermore, you can also find your Membercard number in the footer of the Hunkemöller newsletter.

How can I spend Passion Points?

  • 'with 500 Passion Points saved you receive £5 shopping credit. Passion Points are valid for 1 rolling year, the discount credit is valid for 3 months (from the moment of purchase). Discount credit can be used both online and in store. You are able to use max. £20 shop credit per order.
  • Passion Points can be swapped for reward vouchers that grant discounts on certain products for a limited period of time (for more information on Reward Vouchers see “how can I redeem a reward voucher?”).

I can't log in to my account, what can I do?

If you have trouble logging in, first check if you entered the correct email address. If you receive the message “Log in failed”, you may not have any account yet.

If you have forgotten your password, click on “Password forgotten?'' to receive your new password by email. Please note that receiving our promotional emails doesn’t necessarily means that you are a Member and have an account.

I've lost my Membercard or my Membercard is stolen, what to do?

Please contact our customer service. Please note: this is only possible if the card is registered on your name.

I didn't receive Passion Point with my purchase, what to do?

When you do a purchase in store, your Passion Points balance will be updated within 24 hours after your purchase.

When you do a purchase online, your Passion Points balance will be updated after dispatch of your order, this can take a couple of days. You will receive an email about this. It may take one or two days before your Passion Points are credited to your Membercard. If they are still not credited after a few days, please send an email within 30 days after your purchase to our Customer Service customerservice_uk@hunkemoller.com. Please make sure you mention your Membercard number, the order value and the number of your order/receipt – if purchased in store a copy of your receipt in the email.

If you have earned Passion Points in another way such as via Facebook, please include this in your email as well with a brief summary of the promotion and screenshots if available.

How can I redeem a reward voucher?

Within your profile page of the app, you can find ‘My Rewards’. When you have less than 500 Passion Points you can swap your Passion Points for a voucher and receive an online code or barcode, to use online or in store. You only have the option to redeem the voucher(s) that require less Passion Points than your current Passion Point balance. Your Passion Points balance will be updated after you have redeemed the reward. In case of returns of the item(s), the Passion Points will not be refunded back to your account. It is not possible to exchange vouchers for money.

How to redeem a voucher:

1. If you want to use a voucher with your purchase, you have to swap your Passion Points to redeem the voucher. Click on the voucher that you want to use. The details and the redeem buttons are now visible.

2. PLEASE NOTE: this voucher is only valid for 15 minutes after clicking on “redeem"

I would like to receive the Hunkemoller newsletter, what do I need to do?

Enter your email address in the bar at the bottom of the home page of the website and click on “subscribe to our newsletter”. You will receive a confirmation email. Click on the link in this email to confirm your subscription.

It is also possible to subscribe to the newsletter using your account. Log into “My Hunkemöller”, click on 'My Profile' and click on 'edit' and check the box saying 'Via e-mail I want to stay in touch with the latest news of Hunkemöller'. Than click on 'Save'.

I have two Membercard numbers, what to do?

It is possible to merge the Membercards onto one account which means you’ll only use one Membercard. Please contact our customer service to arrange this for you.

How can I unsubsribe from the e-mail newsletter?

If you no longer want to receive our newsletter, click on the link at the bottom of the newsletter. You can also specify that you don’t want to receive the newsletter on your Hunkemöller account page.

How long is my Membercard valid for?

Your Membercard is valid for an unlimited period of time.

How long are Passion Points and shop credit valid for?

You will receive Passion Points with every purchase you make. The Passion Points remain valid for one year. Once you reach 500 Passion Points, you will receive a £5 shop credit. This credit remains valid for three months. Your Passion Points and shop credit will automatically be credited onto your “account”. Please check your current Passion Points balance and shop credit including expiry date(s) in your “My Hunkemöller” account online or via the app. You are able to use max. £20 shop credit per order.

What are Passion Points?

If you are signed up as a Member from My Hunkemöller, you receive Passion Points for every purchase. For every £1.00 you spend, you get 10 Passion Points. You can also earn Passion Points in other ways. The Passion Points remain valid for one year. Once you reach 500 Passion Points, these will be converted into a £5 discount on your account. This shop credit remains valid for three months after this date. Your Passion Points and shop credit will automatically be credited onto your account. You are able to use max. £20 shop credit per order.

What is the Wheel of Passion and how does it work?

The Wheel of Passion is a game in the Hunkemöller app. This functionality in the app is not available at all times and will be switched on and off within certain campaigns. You can access the Wheel of Passion by opening the app and going via the bottom navigation bar to “more” and then tapping “Wheel of Passion”. You can participate by spinning the wheel, hereafter a prize message or no prize message will show automatically. You can play the Wheel of Passion only during the campaign period with a maximum of 1 time per 24 hours.

Did you win a different prize than Passion Points? Have a look at your inbox in the app for more information. Are the Passion Points that you won not added within 24 hours, please contact for the customer service including your Membercardnumeber and your e-mail address.

Shipping & Delivery

Where is my package?

Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days ate the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.

Tip: download the Hunkemöller app for an overview of your online orders.

I have not received my order. What should I do?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.

I have received an item I did not order, what should I do?

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.

Can I cancel an order?

Unfortunately once an order has been placed on Hunkemoller.uk, it is final and cannot be canceled.

Can I arrange for my order to be deliverd to a different address?

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Can my order be delivered to a postbox address?

Unfortunately this is not possible, we only deliver to a home/business address.

How will my order be delivered?

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 1-2 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

How can I find articles on the website?

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

How do I order something on hunkemoller.uk?

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

I have not received a confirmation email, what to do?

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

What will happen if I am not at home when my order is delivered?

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

My order it too late, what now?

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.

We have the following delivery options * you can choose from:
- Pick up in a Hunkemöller store of your choice
- Pick up at a UPS Access Point
- Home delivery (with DHL)


Pick up at the store and / or UPS Access Point:
Don't forget to take your order number to the store and / or UPS point when you pick up your package. Your package will be stored for a maximum of 14 days in the store or at the UPS collection point. After this, your order will be canceled and you will automatically be refunded your money within 10 days.
If you want to track your package, you can do this via the UPS website.
Home delivery with DHL:
If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation you receive by e-mail, if your package has left our stock center or on "My Hunkemöller".

* Note: No delivery to a postal address or via a PO box number.

What are the shipping costs?

There are no shipping costs. Shipping in the UK is free.

How long does it take for an order to be delivered?

Orders are delivered within 1-2 working days.

My Track & Trace code is not working, what should I do?

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

Where can I find my Track & Trace code?

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

Tip: download the Hunkemöller app for an overview of your online orders.

I have received the wrong size and/or colour, what should I do?

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

Payment, Voucher & Promotions

Price information at Hunkemöller.uk

All our prices are inlcuding VAT & including shipping costs.

Where can I find more information about my Passion Points and shopcredit?

More information you can find in my Hunkemoller.

Where can I find my invoice?

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

I can't redeem my lingeriecard, what now?

You can use your lingerie card in all Hunkemöller stores in the Netherlands, Belgium , Germany , Austria , France , Spain, Denmark, Sweden & Luxembourg . If you have any problems please contact customer service.

What is a lingeriecard?

A Lingerie card * from Hunkemöller is a gift voucher whose value you can determine yourself. With this you can surprise a friend for example. You can use the Lingerie card in our stores. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

Where can I redeem my Membercard credits?

You can redeem Hunkemöller Membercard credits in all of our stores.

Where can I find the promotions and discounts on the website?

Here you can find our actual promotions .

Are there conditions attached to using a discount code or voucher?

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.uk. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

Can I exchange a lingeriecard for cash?

A Hunkemöller Lingerie card cannot be exchanged for cash. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

How can I use my discount code or voucher?

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Is it safe to shop on Hunkemoller.uk?

Shopping on Hunkemoller.uk is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read  more about security and privacy.

Can I redeem my Passion Points Shoppingcredit with my online order?

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

How can I pay on Hunkemoller.uk?

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and Maestro.

2.Paypal.

3.Sofort banking.

For all payment methods: if you return something, the amount will be credited within 2 days.

Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

Returns & Refunds

When will I receive my refund?

When we receive your parcel, we will confirm this via e-mail. This can take up to 10 days. If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

How can I return my purchase while the shops are closed due to the corona virus?

During this period, where we temporarily closed our stores, we realize that you are not able to return your purchase as you normally can. We therefore have extended our return policy to 60 days, starting from March 1st. If you have bought your items in store after 1st of March, the new ruling of 60 days applies.

What are the returncosts?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you use another carrier you need to pay for your return.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

1. Adhesive bras

2. All products in the Beauty line

3. Pantyhose and stockings

4. Lingerie cards and Membercards

Will I automatically receive a different item if I return an item?

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

How long does it take to process a returned item?

When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

How can I return an item ordered through Hunkemoller.uk?

You can return ordered items to us free of charge within 14 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

Data Privacy related questions.

Hunkemöller International B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

What are the conditions attached to returning items?

The following conditions apply to returning items to Hunkemoller.uk:

1. You must return items within 14 days. This period begins on the day after your order is delivered.

2. The products must be unused and undamaged.

3. You must include the return form.

Can I exchange items ordered via hunkemoller.uk?

It's not yet possible to exchange items via Hunkemoller.uk. If you want a different size or colour, return the items and place a new order.

I have received an email with a link where I have to fill my IBAN details. Why?

When you have done an Order in Store (online order – paid in store) you can receive in the following cases an email with a refund link in it from us:

- You have returned your order by sending it to our warehouse;
- When your order is cancelled because you did not pick it up in store within 14 days;
- When your order is cancelled because you did not pick it up at the access point within 14 days;
- An item of your total order has been cancelled.


We ask for your IBAN so that we can refund you. The link is safe, valid for 14 days and your IBAN details are protected. When you have filled in your IBAN details we will refund you within the next 10 working days.

If you did not do a purchase at Hunkemöller, please don’t fill out your details and delete the mail.

Service & Contact

I have a complaint, who should I contact?

If you are not happy with a product or our service, we would like to know. You can use the contact form.

How can I contact the Customer Service department?

The Customer Service department is open Mondays to Fridays from 9 am to 7 pm and Saturdays from 9 to 4pm. Click to go to the Customer Service page.

Data Privacy related questions.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:

1. Go to ‘contact’ and fill in the mandatory fields

2. Choose subject ‘Data Privacy’

3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

How can I determine the right size and fit?

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately.

Go to our washing instructions page for more information.