How can we help you?
Shipping & Delivery
Where is my package?
Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days ate the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.
Tip: download the Hunkemöller app for an overview of your online orders.
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.
Can I cancel an order?
Can I arrange for my order to be deliverd to a different address?
Can my order be delivered to a postbox address?
How will my order be delivered?
Your order can be delivered as following:
- Home delivery via UPS
- Pick up at an UPS Accesspoint
You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.
How can I find articles on the website?
How do I order something on hunkemoller.uk?
I have not received a confirmation email, what to do?
What will happen if I am not at home when my order is delivered?
My order it too late, what now?
Is there an overview of all Hunkemöller stores?
You can find all Hunkemöller stores in our storelocator.
Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.
Can I send an item to a store?
Yes, with the Click & Collect option you can pay for your order online and pick it up in the shop for free:
- Add your favourite articles to your shopping cart. Choose the option "Pick up free of charge at a store". In this case you don't have to pay any shipping costs.
- Check the details on your invoice.
- In the next step you can choose your (nearest) store by entering your postcode or city.
- After you have completed the payment process, your order will be taken. You will receive a confirmation email and an update by email if your order has been shipped.
- After 2-3 working days you will receive an email that your order has been delivered and is ready for pickup. Do not forget to bring your order number with you to the store.
- Your package will be kept in the store for 30 days. After this period your order will be deleted and your money will be automatically transferred back to your account within 10 days.
If someone else comes to pick up your order, make sure that this person has an authorization that contains the following:
- Your order number
- Your full name
- The full name of the person picking up the order (this person must be able to identify themselves by means of an identity card)
How long does it take for an order to be delivered?
My Track & Trace code is not working, what should I do?
Where can I find my Track & Trace code?
If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.
Tip: download the Hunkemöller app for an overview of your online orders.
I have received the wrong size and/or colour, what should I do?
What are the shipping costs?
The shipping cost is £4,95 per order.
*Free shipping from £50
Can I giftwrap my purchase?
Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.