How can we help you?

Shipping & Delivery

Where is my package?

Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days ate the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.

Tip: download the Hunkemöller app for an overview of your online orders.

I have not received my order. What should I do?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.

I have received an item I did not order, what should I do?

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.

Can I cancel an order?

Unfortunately once an order has been placed on Hunkemoller.uk, it is final and cannot be canceled.

Can I arrange for my order to be deliverd to a different address?

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Can my order be delivered to a postbox address?

Unfortunately this is not possible, we only deliver to a home/business address.

How will my order be delivered?

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

How can I find articles on the website?

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

How do I order something on hunkemoller.uk?

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

I have not received a confirmation email, what to do?

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

What will happen if I am not at home when my order is delivered?

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

My order it too late, what now?

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.

Is there an overview of all Hunkemöller stores?

You can find all Hunkemöller stores in our storelocator.

Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.

Can I send an item to a store?

Yes, with the Click & Collect option you can pay for your order online and pick it up in the shop for free:
- Add your favourite articles to your shopping cart. Choose the option "Pick up free of charge at a store". In this case you don't have to pay any shipping costs.
 - Check the details on your invoice.
 - In the next step you can choose your (nearest) store by entering your postcode or city.
 - After you have completed the payment process, your order will be taken. You will receive a confirmation email and an update by email if your order has been shipped.
 - After 2-3 working days you will receive an email that your order has been delivered and is ready for pickup. Do not forget to bring your order number with you to the store. 
- Your package will be kept in the store for 30 days. After this period your order will be deleted and your money will be automatically transferred back to your account within 10 days. 

If someone else comes to pick up your order, make sure that this person has an authorization that contains the following:
 - Your order number
 - Your full name 
- The full name of the person picking up the order (this person must be able to identify themselves by means of an identity card)

How long does it take for an order to be delivered?

Orders are delivered within 6-8 working days.

My Track & Trace code is not working, what should I do?

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

Where can I find my Track & Trace code?

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

Tip: download the Hunkemöller app for an overview of your online orders.

I have received the wrong size and/or colour, what should I do?

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

What are the shipping costs?

The shipping cost is £4,95 per order.
*Free shipping from £50