How can we help you?

For current delivery days please check the banner. If you would like to follow the status of your package you can do this with the Track & Trace code on the Evri website. You will receive the code via email once your order has left our warehouse. Please note that it may take a day for tracking information to be available.

Once you have received your code, track your order here.

Unfortunately it can happen that an order can experience delays. Best thing to do is to contact our Customer Service department who can assist you.

If you have not received all the items you ordered or have received items that you did not order, please contact our Customer Service department.

If you cannot locate your order confirmation email, firstly check your Spam and Junk folders. If it is not there, please contact Customer Service for assistance.

Once an order has been placed, it is no longer possible to cancel or change it. Of course, if you change your mind, you can still return your order within 30 days via the Return Portal.

There are a number of conditions for returning items to Hunkemöller:
1. You must return items within 30 days. This period begins on the day you have received your order.
2. Items must be unused and undamaged, and with all original hangtags/labels attached
3. Hunkemoller reserve the right to refuse your refund if the items are not returned to us in their original condition

Once an order has been placed, it is no longer possible to change the delivery address via our website. Once you receive the Track&Trace code via email, you can check on Evri's website if there is an option to adjust the delivery location to a Service Point.

Unfortunately it is not possible to deliver to PO boxes, however, we do offer Pick-up Point deliveries where you can select the nearest point to your desired delivery location.

Your order can be delivered in the following ways:

• Home delivery via Evri
• Pick-up Point delivery via Evri

Please note: We are currently unable to deliver orders to Northern Ireland. Sorry for the inconvenience.

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an Evri access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

You can easily divert your parcel to a preferred neighbor, safe place or Evri ParcelShop via the tracking number on Evri website.

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the Evri website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. It's good to know that you will always receive a confirmation by e-mail when your package has been sent. We are sorry for any inconvenience this may cause you and thank you for your patience.

At the moment there are no physical stores yet in the UK.

You can find all Hunkemöller stores in our storelocator.

Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.

Delivery within 1-3 working days.

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

If you want to follow your package you can do this with the Track & Trace code on the Evri - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

Tip: download the Hunkemöller app for an overview of your online orders.

We are very sorry that you have received the wrong size or colour of the item you ordered. Please contact our Customer Service department who can assist you.

The shipping costs are depending on your shipping method:

- Home delivery via Evri £4.95

*Free shipping from £10

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.

Please note that giftbox can only be returned in unfolded/unused condition, otherwise will not qualify for a refund.