How can we help you?

Shipping & Delivery

Where is my package?

For current delivery days please check the banner. If you want to follow your package you can do this with the Track & Trace code on the Evri - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. 

Tip: download the Hunkemöller app for an overview of your online orders.

I have not received my order. What should I do?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.

I have received an item I did not order, what should I do?

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.

I have not received a confirmation email, what to do?

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

Can I cancel an order?

Unfortunately, this is not possible. If you have ordered something from hunkemoller, the delivery is definite, you can no longer cancel the order.

Still not completely happy with your order? No problem, you have 30 days to decide whether you want to return your order after receiving the product. You can return your order via Evri service point with return cost £1,95, follow the procedure below:

1. Put the items together with the return form in a package, it can be in the original packaging. If you would like to return multiple orders in one box, please make sure to always add all the corresponding return forms in the return box. Please stick only one return label on the box.
2. Cut off the return label on the bottom-right corner of the return form. Stick the return label over the original address sticker on the package.
3. Bring the package to an Evri service point.
4. When we have received the package, you will receive a confirmation by e-mail. This can take up to 10 working days. The amount will be credited to the payment method used within 3 working days after the confirmation email has been sent. The return costs of £1,95 will be deducted from the value of the returned items.
* Return cost will be applicable from January 2023 onwards

There are a number of conditions for returning items to Hunkemöller:
1. You must return items within 30 days. This period begins on the day you have received your order.
2. Items must be unused and undamaged, and with all original hangtags/labels attached
3. Hunkemoller reserve the right to refuse your refund if the items are not returned to us in their original condition

Can I arrange for my order to be delivered to a different address?

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Can my order be delivered to a postbox address?

Unfortunately this is not possible, we only deliver to a home/business address.

How will my order be delivered?

Your order can be delivered as following:

- Home delivery via Evri

How can I find articles on the website?

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

How do I order something on hunkemoller.co.uk?

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

What will happen if I am not at home when my order is delivered?

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an Evri access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

You can easily divert your parcel to a preferred neighbor, safe place or Evri ParcelShop via the tracking number on Evri website.

My order is too late, what now?

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the Evri website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. It's good to know that you will always receive a confirmation by e-mail when your package has been sent. We are sorry for any inconvenience this may cause you and thank you for your patience.

Is there an overview of all Hunkemöller stores?

At the moment there are no physical stores yet in the UK.

You can find all Hunkemöller stores in our storelocator.

Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.

How long does it take for an order to be delivered?

Delivery within 2-3 working days

My Track & Trace code is not working, what should I do?

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

Where can I find my Track & Trace code?

If you want to follow your package you can do this with the Track & Trace code on the Evri - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

Tip: download the Hunkemöller app for an overview of your online orders.

I have received the wrong size and/or colour, what should I do?

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

What are the shipping costs?

The shipping costs are depending on your shipping method:

- Home delivery via Evri £4.95

*Free shipping from £10

Can I giftwrap my purchase?

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.

Please note that giftbox can only be returned in unfolded/unused condition, otherwise will not qualify for a refund.