How can we help you?
Shipping & Delivery
Where is my package?
Pick up in a couple of working days.For current delivery days please check the banner. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days at the UPS access up point. After this period your order will be returned and within 10 days your money will be wired back to your account automatically.
Tip: download the Hunkemöller app for an overview of your online orders.
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.
I have not received a confirmation email, what to do?
Can I cancel an order?
Can I arrange for my order to be delivered to a different address?
Can my order be delivered to a postbox address?
How will my order be delivered?
Your order can be delivered as following:
- Home delivery via UPS
- Pick up at an UPS Accesspoint
-Delivery: Pick up in a couple of working days. For current delivery days please check the banner. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.
How can I find articles on the website?
How do I order something on hunkemoller.co.uk?
What will happen if I am not at home when my order is delivered?
My order is too late, what now?
Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the UPS website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. It's good to know that you will always receive a confirmation by e-mail when your package has been sent. We are sorry for any inconvenience this may cause you and thank you for your patience.
Is there an overview of all Hunkemöller stores?
At the moment there are no physical stores yet in the UK.
You can find all Hunkemöller stores in our storelocator.
Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.
How long does it take for an order to be delivered?
My Track & Trace code is not working, what should I do?
Where can I find my Track & Trace code?
If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.
Tip: download the Hunkemöller app for an overview of your online orders.
I have received the wrong size and/or colour, what should I do?
What are the shipping costs?
The shipping costs are depending on your shipping method:
- Homedelivery via UPS €4.95
- UPS Accespoint €3.95
*Free shipping from £10
Can I giftwrap my purchase?
Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.