How can we help you?

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.co.uk. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

All our prices are including VAT & import fees, excluding shipping costs.

More information you can find in my Hunkemoller.

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

A Hunkemöller gift card is a gift voucher of which you can determine the value yourself. Perfect to surprise a friend with. You can use the Hunkemöller gift card in our stores and online. Keep the Hunkemöller gift card safe, even after use! Refunds of your purchase with the Hunkemöller gift card will be refunded to the same card.

You can redeem Hunkemöller Membercard credits in all of our stores.

Here you can find our actual promotions .

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Shopping on Hunkemoller.co.uk is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read  more about security and privacy.

How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

You can pay for your online order using the following payment methods:

PayPal
Credit Card (Mastercard, Visa and American Express)
Klarna OSM*
Apple Pay

*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply."

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.