How can we help you?

All our prices are including VAT & excluding shipping costs.

More information you can find in my Hunkemoller.

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

How annoying that the Hunkemöller Gift card does not work. It may be that there is not enough balance on it. You can check the balance in the webshop checkout. Is the lingerie card unknown or do you get another error message? Then do not hesitate to contact us. Keep theHunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card.

To view your balance on your Hunkemöller Gift card, go through the steps of the checkout to place an order. Choose ‘’Hunkemöller Gift card’’ in the overview with payment methods and click ‘’continue.’’ In the next step you will see ""check card balance"" at the bottom of the screen. If you click on this you can view the balance of your Hunkemöller Gift card. Keep the Hunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card. 

You can redeem Hunkemöller Membercard credits in all of our stores.

Here you can find our actual promotions .

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.uk. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

A Hunkemöller Lingerie card cannot be exchanged for cash. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Shopping on Hunkemoller.uk is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read  more about security and privacy.

How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

You can buy a Lingerie card from Hunkemöller in all our stores. Check in our store locator which store is close to you. Keep the Lingerie card safe, even after use! Refunds of your purchase with Lingerie card will be refunded to this Lingerie card.

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and Maestro.

2.Paypal.

3.Sofort banking.

4.Apple Pay.

For all payment methods: if you return something, the amount will be credited within 2 days.

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.