How can we help you?

Service & Contact

I have a complaint, who should I contact?

If you are unhappy with an article or our service, we would like to hear from you! 

If you have any questions, Customer Service is available via chat, from Monday to Friday from 9 am to 5 pm.
You often get the fastest response via chat. 

If you have any questions, Customer Service is available on: +44-80 0368 0351, from Monday to Friday from 9 am to 5 pm. 

You can also contact us by filling in the contact form.
We are extremely busy at the moment so it may take 3-5 working days for you to receive a reply.

Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

How can I determine the right size and fit?

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately.

Go to our washing instructions page for more information.

Where can I find my nearest Hunkemöller store?

At the moment there are no physical stores yet in the UK.

You can find all Hunkemöller stores in our storelocator.

Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.

Right of withdrawal or rather rescind the agreement with

After receipt of the product you have a reflection period of 30 days to decide whether you want to revoke / rescind* the agreement. During this period you can examine, consider and/or fit the product as you are also accustomed to in a shop.

As soon as you indicate that you want to rely on your right of withdrawal, you must return your order to us within 14 days.

You can use Right of withdrawal form. However, you are not required to use the model form, because the right of withdrawal also applies without the form.
After the rescission you still have 14 days to return the product**.

Your potential payment obligation does not expire as a result of the reliance on the right of withdrawal. You still need to pay within the imposed time limit.
As soon as possible, however within 14 days after the rescission, the value of the returned products is refunded in the same manner as your original payment. If you return a part of the order then you are only refunded that part. 
If we do not receive your parcel within 14 days after rescission then we can only process the refund if you are in possession of a certificate of posting that demonstrates that you sent the return within these 14 days after rescission.
The reliance on your right of withdrawal is, however, not the same as a regular return. At Hunkemoller we offer the possibility of returns up to 30 days after purchase via our regular returns process.

* Withdrawal: Products must (where reasonably possible) be undamaged.  
** Excluded from returns: products that are not suitable to be returned due to reasons of health protection or hygiene and of which the seal has been broken after delivery, or products that are clearly meant for a specific person.


Return via a UPS Service Point (£1,95):
The return costs of £1,95 will be settled per order, and will be deducted from the value of the returned items.

* Return cost will be applicable from January 2023 onwards.