How can we help you?

Service & Contact

I have a complaint, who should I contact?

If you are not happy with a product or our service, we would like to know. You can use the contact form.

How can I contact the Customer Service department?

The Customer Service department is open Mondays to Fridays from 9 am to 5 pm. Click to go to the Customer Service page.

Data Privacy related questions.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:

1. Go to ‘contact’ and fill in the mandatory fields

2. Choose subject ‘Data Privacy’

3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

How can I return an item ordered through Hunkemöller?

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

You can return ordered items to us free of charge within 45 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

Can I cancel an order?

Unfortunately once an order has been placed on, it is final and cannot be canceled.

Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

How can I determine the right size and fit?

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately.

Go to our washing instructions page for more information.

Where can I find my nearest Hunkemöller store?

Go to the storelocator, enter your zip code or city name and find your nearest Hunkemöller store.

Local subsidiary UK:
Hunkemöller UK Ltd Tower Bridge House St. Katharine’s Way London Number: 07714378