How can we help you?

Within 45 days upon receiving your purchase, you can return through Royal Mail with a return fee of £1,95, which will be automatically deducted from your refund.

To return your order, go to our Return Portal
and login with your ordernumber and email address and follow the steps in the portal.

You will receive a confirmation email with a return label that you can use to return through Royal Mail's Service Point.

Once we have received your return, you will be notified by email. We will process your return within 14 days and you will receive the refund within 2 to 5 days on the original payment method.

Pack your return in the order's original shipping packaging, or in equivalent packaging. Remove any old labels from your package.

Please do not combine multiple orders in one package: if you want to return multiple orders, you need to register and pack the returns separately.

There are a number of conditions for returning items to Hunkemöller:

1. You must return items within 45 days. This period begins on the day you have received your order.

2. Items must be unused and undamaged, and with all original hangtags/labels attached

3. Hunkemoller reserve the right to refuse your refund if the items are not returned to us in their original condition

When we receive your package, you will receive a return confirmation by email. This can take up to 14 days. Once you have received this email, you will be refunded within 2 to 5 days. You will be reimbursed using the same means of payment as you used for the original transaction. You will only be refunded once we have received the item(s).

If you return the entire order, you will receive the full purchase price including delivery costs (minus the return costs of £1.95). If you return part of the order, you will only be refunded for that part (minus the return costs of £1.95). 

If you have used Passion Points and/or Shopcredit: per item returned, a proportional amount will be loaded back to your (digital) Member card. 

If you paid by Hunkemöller Lingeriecard: refunds of your purchase with Gift Card will be refunded to the Gift Card used. If you paid (partially) with a voucher other than Shopcredit, you will only be able to reuse that voucher if you returned your entire order.

After registering your return via our Return Portal you can drop it off via an Royal Mail Service Point. The return costs of £1.95 are per order and will be deducted from your refund.

Some of our products are non-returnable, namely products with a view to health protection or hygiene whose seal has been broken after delivery, or personalised products.

Please note that the gift box can only be returned in unfolded/unused condition, otherwise you will not be eligible for a refund.

We kindly ask you to leave the packaging of the items below unopened, sealed, or unfolded, otherwise will not qualify for a refund.

1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Vibrators and other toys
5. Gift box

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

When we receive your parcel, we will confirm this via email. This may take up to 14 days. The amount will be credited to the original payment method 2 to 5 days after the confirmation email has been sent.

If you return the entire order, you will receive the entire purchase price including delivery costs (minus the return costs of £1.95). If you return part of the order, you will only be refunded that part (minus the return costs of £1.95). The return costs of £1.95 will be settled per order.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

It's not yet possible to exchange items via Hunkemoller.co.uk. If you want a different size or colour, return the items and place a new order.

After receipt of the product you have a reflection period of 30 days to decide whether you want to revoke / rescind* the agreement. During this period you can examine, consider and/or fit the product as you are also accustomed to in a shop.

As soon as you indicate that you want to rely on your right of withdrawal, you must return your order to us within 14 days.

You can use Right of withdrawal form. However, you are not required to use the model form, because the right of withdrawal also applies without the form.
After the rescission you still have 14 days to return the product**.

Your potential payment obligation does not expire as a result of the reliance on the right of withdrawal. You still need to pay within the imposed time limit.
As soon as possible, however within 14 days after the rescission, the value of the returned products is refunded in the same manner as your original payment. If you return a part of the order then you are only refunded that part. 
If we do not receive your parcel within 14 days after rescission then we can only process the refund if you are in possession of a certificate of posting that demonstrates that you sent the return within these 14 days after rescission.
The reliance on your right of withdrawal is, however, not the same as a regular return. At Hunkemoller we offer the possibility of returns up to 30 days after purchase via our regular returns process.


* Withdrawal: Products must (where reasonably possible) be undamaged.  
** Excluded from returns: products that are not suitable to be returned due to reasons of health protection or hygiene and of which the seal has been broken after delivery, or products that are clearly meant for a specific person.

 

What are the return costs?

Return via an Evri Service Point (£1,95):
The return costs of £1,95 will be settled per order, and will be deducted from the value of the returned items.

Yes, there is a legal guarantee when you shop at Hunkemoller.uk