How can we help you?

Returns & Refunds

How can I return an item ordered through Hunkemoller.uk?

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

You can return ordered items to us free of charge within 14 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

When will I receive my refund?

When we receive your parcel, we will confirm this via e-mail. This can take up to 10 days. If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

What are the returncosts?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you use another carrier you need to pay for your return.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

1. Adhesive bras

2. All products in the Beauty line

3. Pantyhose and stockings

4. Lingerie cards and Membercards

Will I automatically receive a different item if I return an item?

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

How long does it take to process a returned item?

Due to the current situation it might take longer than normal to process your return.

When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

Data Privacy related questions.

Hunkemöller International B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

What are the conditions attached to returning items?

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

The following conditions apply to returning items to Hunkemoller.com:

1. You must return items within 45 days. This period begins on the day after your order is delivered.

2. The products must be unused and undamaged.

3. You must include the return form.

Can I exchange items ordered via hunkemoller.uk?

It's not yet possible to exchange items via Hunkemoller.uk. If you want a different size or colour, return the items and place a new order.

I have received an email with a link where I have to fill my IBAN details. Why?

When you have done an Order in Store (online order – paid in store) you can receive in the following cases an email with a refund link in it from us:

- You have returned your order by sending it to our warehouse;
- When your order is cancelled because you did not pick it up in store within 14 days;
- When your order is cancelled because you did not pick it up at the access point within 14 days;
- An item of your total order has been cancelled.


We ask for your IBAN so that we can refund you. The link is safe, valid for 14 days and your IBAN details are protected. When you have filled in your IBAN details we will refund you within the next 10 working days.

If you did not do a purchase at Hunkemöller, please don’t fill out your details and delete the mail.

How can I return my purchase while the shops are closed due to the corona virus?

During this period, where we temporarily closed our stores, we realize that you are not able to return your purchase as you normally can. We therefore have extended our return policy to 45 days, starting from March 1st. If you have bought your items in store after 1st of March, the new ruling of 45 days applies.