General
Terms and Conditions Hunkemöller Membercard
A. Definitions
The capitalised terms referred to below have the following meaning:
Hunkemöller: |
the private company with limited liability Hunkemöller B.V., including its affiliates. Hunkemöller B.V., having its head office at Liebergerweg 28, (1221 JS) Hilversum, the Netherlands; |
Membercard: |
the card issued by Hunkemöller under the Membercard Programme; |
Hunkemöller Member: |
the Membercard holder; |
Membercard Programme: |
The loyalty programme developed by Hunkemöller that allows customers to obtain discounts, including by accruing credits on their Membercard; |
Membercard Customer Service: |
the customer service set up for the Membercard. |
(online) shop(s): |
Hunkemöller’s stores and webshops in Austria, Belgium, Croatia, the Czech Republic, Denmark, Germany, Finland, France, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. |
B. Applicability
These General Terms and Conditions apply to Hunkemöller’s Membercard
Programme and applications for and/or use of the Membercard under the
Membercard Programme. The Membercard Programme is provided by Hunkemöller
stores and webshops in the following countries: Austria, Belgium, Croatia,
the Czech Republic, Denmark, Germany, Finland, France, Italy, Luxembourg,
the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden,
Switzerland and the United Kingdom.
C. Purchase and Activation of Membercard
1. When the Hunkemöller Member has purchased a card in store and has
registered at the counter, she will receive an email to complete and
activate her profile online. When the Hunkemöller Member has registered
online, she receives an email to confirm the registration. In the
subsequent welcome email, the Hunkemöller Member can complete her
registration by filling in additional information to receive 100 bonus
Passion Points. The customer needs to fill in the following fields to
receive these points: email address, first and last name, date of birth,
gender, bra and brief size, at least 1 Sexy Shape and 1 Favourite Fit.
2. The Membercard can be obtained via the online shops and Hunkemöller app
if you create a personal account. This online shop and app-based Membercard
is free of charge and digital. The Membercard number is shown in the
Hunkemöller Member's personal account and/or the app by means of a QR code.
Registration for the online Membercard Programme is identical to that for
the physical card. The app also provides an overview of the balance of
Passion Points and credit.
3. By completing the registration, including online activation, referred to
in C.1 and C.2, the Hunkemöller Member participates in the Membercard
Programme, which is subject to these General Terms and Conditions. If the
registration, including online activation, referred to in C.1 and C.2 is
not fully completed, it is not possible to receive the full benefits of the
Membercard Programme, including without limitation converting credits in
discounts.
4. By registering the Membercard, the Hunkemöller Member obtains the
following advantages: saving for Passion Points and credits, bonus Passion
Points events, exclusive reward vouchers, special invitations to Member
Events, exclusive mailings on trends and special offers (if desired),
personalised suggestions and advice, continual access to a personal account
and the option to participate in the credit scheme described in articles E
and F.
5. Participation in the Membercard Programme is restricted to customers
with a valid home address in Austria, Belgium, Croatia, the Czech Republic,
Denmark, Germany, Finland, France, Italy, Luxembourg, the Netherlands,
Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland and the
United Kingdom. The Membercard Programme is only valid in these countries.
6. Participation in the Membercard Programme is restricted to persons who
are 12 years or older. A Hunkemöller Member must be 16 years or older to
purchase at the online Shops. Hunkemöller Members under 16 years old can
make purchases in the physical Shops.
D. Use
1. After having registered by means of the registration form referred to in
C.3, the Hunkemöller Member can use her Membercard.
2. The Membercard is strictly personal and non-transferable. The Membercard
remains the property of Hunkemöller. Each card may be registered to only 1
(one) email address.
E. Credit scheme
1. Hunkemöller Members can earn Passion Points with a valid Membercard.
Every ten pence (£0.10) spent is worth one Passion Point. For every 500
Passion Points collected, Hunkemöller Members receive discount rewards
worth five GBP (£5*). To earn 500 Passion Points, a person must
have spent at least fifty GBP (£50) within one year. The fifty GBP (£50)
amount does not have to be spent on one occasion; it relates to the total
amount of purchases made within a single year (starting from the effective
date of the Membercard). Passion Points can never be converted into cash.
2. All purchases in the shops (incl. the online shops) (with the exception
of purchases of Hunkemöller gift cards and special offers (see G.1)) are
taken into account to determine the total amount spent. The total amount
spent is calculated by adding up the purchases made by the Hunkemöller
Member.
3. The only means of keeping a record of the total amount spent is upon
presentation of a valid Membercard.
4. Once the amount of 500 Passion Points has been reached, the points are
automatically converted into a discount reward. The Hunkemöller Member is
then entitled to receive five GBP (£5*) off and will be notified of this by
email and/or on the receipt.
5. The Hunkemöller Member has no more than 1 (one) year from the date of
purchase of the Membercard to spend fifty GBP (£50), as defined under
section E.2. Any amounts spent under the fifty GBP (£50) limit will expire
after that one year, or earlier in the event of termination of/or
termination of participation in the Membercard Programme, as defined under
Sections J. and I respectively.
6. A Passion Points balance from 1 to 499 points can be used for several
kinds of vouchers in the app. The Hunkemöller Member can find these
vouchers in the Membercard page of the app. An example of a voucher can be
20% off an item of choice. For this voucher you swap 200 Passion Points to
get this discount, which can be used in store, online or in the app. All
vouchers have a different expiry date. After redeeming a voucher, the
Passion Points will automatically be deducted from the balance of the
Member. When the customer returns the product, the points will not be added
back onto the account of the Member. It is not possible to swap vouchers
for money. The vouchers cannot be used in combination with other vouchers,
actions and/or promotions and only valid in the Hunkemöller app, online or
in store. The voucher can be used once and only for 15 minutes. After this
period, the voucher can be bought again by swapping Passion Points once
again. The customer will then receive a new online code or a new QR code to
be used in store. Hunkemöller reserves the right to change the terms &
conditions of all vouchers.
7. Passion Points can also be earned through activities other than store or
online purchases. In such cases, the Membercard Programme awards free bonus
Passion Points to the Hunkemöller Member.
8. A few times a year, Hunkemöller will award bonus Passion Points for
specially selected items, events and promotions. Hunkemöller is the only
party that can determine what these will be and will duly designate them
with the Passion Points logo, clearly indicating how many bonus Passion
Points can be earned. If items that have been purchased with Passion Points
are returned or exchanged, the respective Passion Points will be credited
back onto the Hunkemöller Member's Membercard. Any returns or exchanges are
subject to the rules of the store in question, upon production of a valid
receipt.
*The point value in the UK is: 500 Passion Points = £5 discount. The point value in the rest of Europe is: 500 Passion Points = €5 discount.
F. Converting credits into discounts
1. Credits can be converted into discounts upon presenting a valid and
registered Membercard in all Stores, Online and in the App.
2. The Hunkemöller Member can see her purchases and total amount spent
(credits accrued) by going to www.hunkemoller.co.uk or in the
App. Information on the total amount spent and credits accrued can also be
requested at the shops.
3. The credits accrued by the Hunkemöller Member can only be converted into
cash discounts. When converting the credit, the discount granted to the
Hunkemöller Member can therefore never exceed the purchase amount of the
product to which it is applied.
4. Accrued credits cannot be used to purchase gift vouchers such as the
Hunkemöller Lingerie card. Accrued credits cannot be used to pay for the
cost of alterations or shipping costs. Since prosthetics and prosthetic
bras are not part of Hunkemöller’s standard selection, purchases of these
products do not qualify for credits on the Membercard.
5. You are only able to use max. £20 shop credit per order.
G. Special offers & Wheel of Passion (hereinafter to be called
‘promotion’)
1. A registered Hunkemöller Member can make use of Hunkemöller’s special offers. These offers are compiled by Hunkemöller. Such offers are only valid during the offer period and for as long as stocks last.
2. A registered Hunkemöller Member who downloaded the app can participate in the Wheel of Passion. This functionality in the app is not available at all times and will be turned on and off within certain timeframes. Members can access the Wheel of Passion by opening the app, clicking on the banner on the home page or accessing the game via the profile page. The full terms & conditions of the game can be viewed in the game itself.
H. Changes
1. Hunkemöller reserves the right to revoke or change the special offers
referred to in G.1 or to make new offers and can do so at any time and
under any circumstances.
2. Hunkemöller also reserves the right to make changes to the discount
rewards awarded to the Hunkemöller Member for every fifty GBP (£50) spent.
3. Hunkemöller Members will be informed in advance about any changes, by
email or on the website Hunkemöller’s stores and webshops in Austria,
Belgium, Croatia, the Czech Republic, Denmark, Germany, Finland, France,
Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovenia,
Spain, Sweden, Switzerland and the United Kingdom.
4. If the Hunkemöller Member wishes to change, make additions to or remove
data which have become known to Hunkemöller under the Membercard Programme,
she can submit her enquiries via her account on www.hunkemoller.co.uk. If all
personal data of the Hunkemöller Member have been removed, her credit can
longer be converted.
I. Termination of participation
1. Hunkemöller Members can terminate their participation in the Membercard
Programme at any time.
2. To terminate the participation in the Membercard Programme, the
Hunkemöller Member has to send an email to privacy@hunkemoller.com.
3. Once the participation has been terminated, the Membercard is no longer
valid. Any credits the Hunkemöller Member has accrued can only be converted
into purchase discounts prior to termination. Once the participation has
been terminated, it is no longer possible to accrue or convert any credits
with the Membercard.
J. Misuse of the programme
If the Hunkemöller Member commits fraud, provides incomplete or incorrect information, acts in breach of these General Terms and Conditions, abuses the rights granted to her, or commits any other acts as a result of which Hunkemöller and/or its Shops incur damage, Hunkemöller is entitled, without prejudice to any of its rights, to block or revoke the Membercard with immediate effect and/or cancel any credits accrued and/or cancel any purchases made by doing so. The same applies if the Hunkemöller Member changes, falsifies, undermines or otherwise damages (including hacking) her Membercard or tries to do any of these things. An (attempted) fraud or other unauthorised act may be recorded and may result in the Hunkemöller Member being denied the use of her Membercard.
Hunkemöller may classify amongst other things the following actions as misuse of the programme:
- Installing the Hunkemöller application on multiple mobile devices and/or to create multiple accounts by the same person.
- Purchasing products and fully or partially return these purchases, with the purpose of using the related Passion Points for free or discounted purchases.
- Use of a Membercard by another person than the (original) Hunkemöller Member.
K. Termination of programme
Hunkemöller reserves the right to terminate the Membercard Programme at any time. The Hunkemöller Member will be informed about the termination no later than 3 (three) months in advance. Until the termination date, the Hunkemöller Member can keep accruing and converting credits. Once the Membercard has been terminated by virtue of this article, no credits can be accrued or converted.
L. Loss, theft or malfunctioning of Membercard
1. If the Membercard is lost or stolen or does not function properly, the
Hunkemöller Member must inform Hunkemöller about this as soon as possible,
where upon Hunkemöller will block the Membercard and will send her a new
Membercard free of charge as soon as possible. For a new Membercard, please
call the following number: +31 (0) 35 6465412 (customer service in
Hilversum), or go to a Hunkemöller shop. Any credit accrued on your old
Membercard will be transferred to your new Membercard.
2. Until you have received your new Membercard, you can keep accruing
credit by quoting your postcode and address each time you purchase
products. Credits accrued in this way will be recorded on your new
Membercard. Please note that you have to show your ID to verify that this
is your account every time the staff in store will look up your card in the
system.
3. Should a third party gain unauthorised (digital or physical) access to
the Membercard and/or the login, this is at the Hunkemöller Member’s own
risk.
M. Privacy
The Membercard Programme involves the processing of the Hunkemöller Member's personal data, including the personal data entered by the Hunkemöller Member in the registration window and the Hunkemöller Member's purchase history. Hunkemöller is committed to protecting all personal data. See our Privacy Statement for more information on the personal data that Hunkemöller processes and how the personal data are used in relation to the Membercard Programme, and the Hunkemöller Member's rights as a data subject.
Country (EN) |
Service number |
Austria |
0800-102306 |
Belgium |
0800-39038 |
Croatia |
8009602 |
Czech Republic |
800701587 |
Denmark |
80251286 |
Finland |
0800-177711 |
France |
0800-940607 |
Italy |
0800-123568 |
Luxembourg |
8002 6454 |
Netherlands |
088-2255888 |
Poland |
8001124513 |
Portugal |
800787778 |
Slovenia |
80080324 |
Spain |
900 828982 |
Sweden |
020 796151 |
UK |
0800-3680351 |
N. Liability
Hunkemöller is not liable for any unauthorised use of the Membercard or fraudulent conversion of credit by the Hunkemöller Member or by any third parties. Hunkemöller is also not liable for theft (including the use of a Hunkemöller Member’s login by unauthorised third parties), loss, forgery or misuse of the Membercard Card. Under no circumstances will Hunkemöller reimburse any remaining credit balance.
O. Other stipulations
1. Hunkemöller reserves the right to revise these General Terms and
Conditions from the effective date of any such revision, the present and
all the previous versions of these General Terms and Conditions will no
longer be in force.
2. These General Terms and Conditions and the Membercard Programme are
governed by Dutch law.
3. Any disputes may be submitted only to the competent court in Amsterdam.
Version: 25 August 2020